Customer Hirer: This refers to the individual or the business hiring our transport/chauffeur service. The Company: Lifestyle Chauffeurs
Quotations are given based on the information provided by the hirer. Route to be considered when quoted will be most convenient and suitable for the size of the vehicle.
Where the hirer requires going on specific route, this must be confirmed in the booking.
All quotations are valid for 5 days and subject to availability. Quotations are given for the hire of a vehicle and a driver only.
Any parking fees, toll charges, and additional charges will be paid by the hirer unless agreed otherwise prior to booking confirmed.
IMPORTANT: If your journey is to/from a festival, concert, music event or a major large event please advise at the time of booking. We reserve the right to apply a surcharge if found to be any of the above events.
A booking is not complete unless a confirmation email has been issued confirming a deposit has been paid by the hirer to secure the vehicle or confirmed with a Lifestyle Chauffeurs representative.
A, deposit fee payment is required to secure the booking and full payment must be received at least 7 days prior to departure unless agreed otherwise with the company.
A £200 payment is required to secure a booking and full payment must be received at least 7 days prior to departure, otherwise agreed with the company. For any coach bookings over £1000 a
£250 deposit is payable.
For any bookings over £1500 require a 25% deposit.
The deposit can be made by bank transfer. The remaining balance must be cleared via bank transfer, otherwise agreed with the company.
All pickup and departure times are to be adhered to unless cleared with Lifestyle Chauffeurs.
60 minutes waiting time will be allowed free of charge at airports and 15 mins at hotels and residential pickups. After this, waiting time will be charged, regardless of reason, at £30/hr pro rata.
In some cases where a vehicle is booked for another journey, if waiting is longer than 30 minutes the vehicle will not be able to continue with your journey even at extra costs.
Drivers’ hours and rest periods are regulated by law for minibus drivers. It is illegal for Drivers to work outside these hours.
We will always plan journey schedules to minimise the risk of delays due to Drivers’ hour’s rules. The
Customer must adhere strictly to all collection times contained in the Booking Confirmation and the
customer must not interrupt or delay a journey. If delays occur for whatever reason, Lifestyle Chauffeurs may alter the journey schedule for the Vehicle to seek to comply with the law.
This only occurs to 16 seater minibus’s. If driver hours regulations are unable to be met due to customers delays a charge of £150 will be applied to cover the costs of an additional driver to complete the journey. This would be required to be paid upfront at the time of the journey
Whilst every effort will be made to avoid known holdups, Lifestyle Chauffeurs will not accept any liability for the consequences of delays to journey times as a result of road closures, major traffic incidents, breakdown, weather or third party services. In the event of any incidents evidence from independent source will be provided to justify the delay.
As standard we arrive when the flight lands. After this we allow a 60 minute free waiting period. Any waiting period more than this time, regardless of reason, will be charged at £30/hr pro rata.
We will always check for flight delays before the driver leaves for the airport but can only rely on the information supplied by the airport websites. In the event of your flight being delayed we will do our best to amend our service accordingly; but we are not obliged to do so.
If you would like to provide an alternative pickup time this must be advised at the point of booking. In this instance the standard 60 minutes free waiting time will be allowed before waiting charges are applied at £30/hr pro rata. We strongly advise any pickup time is linked to the flight landing time.
If you require a meet & greet service for inbound flights please request this at the time of booking as it is an extra charge of £20. As standard our drivers will wait in the closest car park to the terminal to avoid excessive parking charges
All airport parking charges are to be paid by the customer
For, Wedding and Prom bookings a deposit will be required of £200.00, otherwise, agreed, and the full balance to be paid 7 days before the booking date, otherwise agreed with a member of Lifestyle Chauffuers.
Any cancellations 21 days before the booking date the deposit is not refundable.
Any service or comfort break will be restricted to a maximum of 15 minutes. Any stops longer than this, regardless of reason, will be charged at £30/hr pro rata.
If you plan to have breaks longer than 15 minutes this must be discussed at the point of booking in order to avoid waiting charges.
Use of Vehicle
The hirer would not have use of the vehicle between journeys unless agreed with Lifestyle Chauffeurs and relevant fees have been paid, unless, the vehicle is booked for a shuttle run or for
Threatening behaviour towards drivers and abuse of vehicles and facilities will result in termination of
termination of journey and Police being informed. No refund will be given.
We reserve the right to subcontract carriage to our transport partners without notifying the hirer. Vehicles sent will be based on the number of passengers and vehicle request.
Alcohol Policy
Alcohol and drug use is STRICTLY PROHIBITED on all of our vehicles and drivers have the right to refuse carriage if found using these items on board, no refund will be given.
Lifestyle Chauffeurs will try its best to accommodate any amendments requested by the customer on a confirmed booking. However, on some occasions this will not be possible to do due to clashes with other bookings. In this instance, the customer would have to commit to the original booking details or cancel the booking. If cancelled, the below cancellation charges will apply.
Any cancellation must be made in writing or by email. Please see cancellation charges below:
* No refund for any cancellations within 48 hrs.
We will not accept claims of compensation if your journey has been cancelled for reasons classed beyond our control and these include: Adverse weather conditions, Road conditions, Death or accident causing roads to be closed, Compliance with police orders, riots, strikes, war, system failures including vandalism and terrorism, Insolvency and bankruptcy.
Any damage caused by the hirer or member of his / her party will be solely the responsibility of the hirer, and relevant charges will have to be paid in accordance with our terms and conditions.
If a vehicle has to be taken off road to repair or clean damage caused by hirer, a daily rate will be payable by hirer.
Criminal damage will be reported to police.
Our vehicles are regularly serviced and maintained to legal standards at all times. But in case of a mechanical breakdown, Lifestyle Chauffeurs will do its best to get you to your destination at no extra cost to you.
If we are unable to find alternative transport for your journey a full refund will be issued immediately. Lifestyle Chauffeurs will not accept any responsibility for the loss of tickets to an event or flight or anything else in case of a breakdown and under no circumstance will we accept claims of compensation and refund.
Please note: always allow plenty of time for your journey.
Valet charge of £75.00 will apply to all car bookings. If the vehicle is left in an unacceptable state after the hire. This will apply for alcohol spillages (no matter how small) and excessive
waste left behind. A £100 deposit will be charged on top of the booking, which will be refundable at the end of the booking.
A charge of £150 will apply to MPV, Minibus & coach bookings if the vehicle is left in an unacceptable state. We reserve the right to increase the valet charge in cases where the vehicle is left in such a state that it requires us to outsource the cleaning.
If you lose any item of property whilst travelling with us, please contact us on 0121 517 0202.
We will use our reasonable endeavours to find any item of lost property. Please note that, if found, we cannot keep perishable or other items that could cause offence and we cannot be held liable for any loss if we are unable to locate or return any item of lost property.
For important or valuable items such as purses, handbags or mobile phones, we will try to arrange for contact to be made with the driver of the vehicle that you were travelling on at the earliest opportunity.
When you contact us, please ensure you have as much information about the route, time, and direction of travel and where you were sitting in the vehicle. We may ask for verification of identity before we return valuable lost property items.
You may be charged a fee of £10, when the item is returned to you. After a period of one month, items of lost property may be destroyed or donated to local charities. In addition, if you chose to have found property forwarded to you, the cost of postage and packing must be paid to Lifestyle Chauffeurs in advance.
We reserve the right, at our sole discretion to open, examine and/or destroy any items of lost property.
We are committed to providing you with a top class service to ensure you have a safe, stress and trouble free journey. However, if for any reason you are unhappy with the service you’ve received, we do apologize and would like to hear from you to investigate where we went wrong. We are always looking to improve our service and would love your feedback. If you have a complaint please write to our head office at 187 St Pauls Road, Birmingham, B12 8LZ or email us info@lifstylechauffeurs.co.uk including your ref, name, travel date and journey details. Every customer is valuable to us, we will respond no later than 3 working days and that’s a promise. We take praise as well so feel free to compliment us.
By placing a booking with Lifestyle Chauffeurs, customers are confirming that they have read, understood and agreed to abide by the above Terms and Conditions. Please ensure you understand them fully prior to placing a booking.
By placing a booking with Lifestyle Chauffeurs, Customers are confirming that they will allow Lifestyle Chauffeurs to utilise their logo and/or company name for marketing purposes. This will include but is not limited to social media, corporate literature and our website.
